cv
A detailed overview of my professional experience and education.
Basics
| Name | Hugo Silva |
| Label | Software Engineer | 6+ yrs experience in scalable platforms, LLMs, debugging & observability | Datadog | Top Dog Award Winner | Altice Labs Award Winner | Investor |
| jhssilva96@gmail.com | |
| Url | https://jhssilva.github.io |
| Summary | Full-stack software engineer with 6+ years of experience designing scalable web platforms, developing internal tools, and resolving high-impact production issues across fast-paced environments |
Work
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2024.11 - Present Technical Escalations Engineer 2
Datadog
Developed a gRPC server in Go for internal service communication and contributed features in Java, Go and Javascript. Independently investigated and fixed two production issues reported by engineering teams. Implemented an LLM on the Slack channel reducing the need for manual intervention by 47%. Created internal tools for debugging and monitoring (e.g. Chrome Extensions), improving team efficiency by 30%
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2023.11 - 2024.11 Technical Support Engineer 2
Datadog
Investigated customer escalations, lead technical calls with clients, and handled high priority issues. Led onboarding and mentorship of 5+ team members, accelerating productivity. Resolved 70% more tickets than the target. Earned the Top Dog Award for Q2 2024
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2021.09 - 2023.11 Senior Technical Support Specialist
Usercentrics
Integrated JS, HTML/CSS, GraphQL, React Native, Flutter, and native mobile SDKs to embed privacy tools in client websites and apps. Wrote scripts and components to streamline customer onboarding and resolve platform bugs. Mentored 5+ new team members and contributed to internal documentation, reducing ticket volume by 20%
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2020.02 - 2021.08 Junior Software Engineer
Truewind
Built a mobile platform with 80k+ monthly users using OutSystems, C#, and AWS. Collaborated cross-functionally on requirements and QA
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2019.02 - 2019.08 Intern Full Stack Developer
Enso Origin
Engineered two internal platforms using PHP, PostgreSQL, and Docker that automated multi-system account management and improved productivity by 200%
Education
Awards
- 2024.06.01
Top Dog Award
Datadog
Earned the Top Dog Award for Q2 2024 for resolving 70% more tickets than the target.
- 2024.01.01
Publications
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2024.01.01 Medical Data Hub - Privacy-first platform enabling researchers to query and process sensitive medical data
Évora University
Master Thesis
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2019.01.01
Skills
| Key Skills | |
| Full-Stack Engineering | |
| Backend APIs | |
| Internal Tooling | |
| Production Debugging | |
| Developer Experience |
| Programming | |
| Javascript/Typescript | |
| Python | |
| MongoDB | |
| SQL (PostgreSQL) | |
| HTML/CSS |
| Frameworks | |
| React | |
| Node.js | |
| Flask | |
| TailwindCSS | |
| Bootstrap | |
| FastAPI | |
| Next.js |
Languages
| Portuguese | |
| Native speaker |
| English | |
| C1-C2 |
| French | |
| A2 |
Interests
| Reading | |||
| Non-fiction | |||
| Leadership books | |||
| Sports | ||
| Football | ||
| Tech | |||
| DevOps tools | |||
| Homelab | |||
| Business | |||
| Startup operations | |||
| Investing | |||
Projects
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Medical Data Hub
Privacy-first platform enabling researchers to query and process sensitive medical data via a Dockerized microservice architecture with centralized LDAP authentication.
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True Worth
LLM-powered platform for financial data analysis that automates investment insights and reporting via cron-driven data processing.